NEW PATIENTS INFO
Thank you for knocking on our virtual door! The trust of our patients is what makes our dental practice a success. We have clients coming to our Summerland dental centre from as far as Peachland, Osoyoos, Oliver and Kelowna. We are proud that some of our clients are willing to travel the distance to Summerland to meet with Dr. Cindee. If you'd like to find out why, read some of the testimonials on the Our Patients page.
In order to best meet your needs, before you come for your first visit – we will ask you to complete a Health History questionnaire. This will inform Dr. Melashenko of any conditions you may have so that she can provide you with the best solutions possible.
1. Click the Health History form to complete online, save, and email to us
2. Print off and complete by hand at home
3. Arrive a little early for your first visit and complete in our office.
Quality dental care is an investment, from which you will gain benefits for years to come. We endeavour to provide you with a thorough and accurate estimate of our fees prior to providing any treatment. We promise to never charge you more than our estimate, without advising you first. If you have a dental insurance plan, we will take care of all the paperwork so that all the benefits to which you are entitled are reimbursed to you.
Our Scheduling Policy
We respect your time and try our best to stay on schedule. We send out automated email appointment reminders one week in advance, and again one day in advance, to ensure that we will honour each others’ time. We understand that “life happens,” and that there are rare occasions where dental care must take a back seat. We simply ask that you provide us with as much notice as possible and we will do our best to find an alternate date for you. If you have pain or an emergency situation we do our best to see you as soon as possible.